Age Verification

Why IVG need to verify your age

To comply with applicable laws and regulations, we use 1account to verify the age of customers purchasing vaping products.

Vaping products are legally restricted to adults only. All customers must successfully complete age verification checks before an order can be processed or dispatched.

By placing an order with IVG, you agree that we may confirm your age using the 1account age verification service. The verification process will take place once your order has been successfully placed.

How we verify your age

When you place an order with IVG, 1account uses your personal information to verify your age. This may include checking your details against trusted sources such as the electoral register, mobile network data, or credit card records.

It is important that all information provided is accurate, as this is required before any age-restricted products can be delivered.

To securely verify your age, IVG uses the services of One Account Mobile Limited (1account). If you request an age-restricted product or service, you consent to IVG sharing your information with 1account and to 1account collecting information from trusted third-party identity providers. This allows 1account to confirm that you meet the minimum age requirements under UK age-restriction legislation.

You consent to 1account retaining relevant information for future age verification purposes. All data processed by 1account is protected by appropriate security measures and is regularly reviewed to ensure it is not retained for longer than necessary.

For more information about 1account and how your personal data is managed, please visit www.1account.net.

Verification process

If you are placing your first order with IVG, or if you use an email address that is different from the one registered on your account, your age will be verified silently by 1account.

If verification is successful, 1account will send you an email confirmation and no further action is required.

If verification is unsuccessful, a 1account age verification box will appear at the order confirmation stage. If age verification is not completed within 10 minutes of your order being created, 1account will send reminder emails allowing you to complete verification at a later stage.

Please note that completing age verification later may delay the dispatch of your order.

If your age verification is unsuccessful, you will be given the option to verify your age using one of the following methods:

• CitizenCard
• EIDV (Electronic Identity Verification)

Alternatively, you can send a photo of your valid, in-date passport to customercare@ivapegreat.com.

If you do not successfully complete age verification within 72 hours, your order will be cancelled and refunded in full.

Once you have successfully completed verification, you will not be required to complete this process again for future orders.

Important delivery information

Please be aware if payment is complete after 4:00pm for orders requiring age verification your order may not be processed for dispatch until the following working day.

This applies even if your order was originally placed before 4:00pm, as we are unable to release orders for dispatch until all required age verification checks and payment confirmations have been successfully completed.

To help avoid delays, please complete your age verification as soon as possible after placing your order.