Returns Policy

Last updated: 13th August 2026

Not quite right? No problem — here's how to sort it.

Changed your mind?

You've got 30 days from delivery to send it back for a full refund. Just keep it unused, unopened, and in its original packaging (batch codes and all — we need those).

No restocking fees. No hoops. We just ask that you cover return postage, and send it tracked so it doesn't go missing on the way back to us.

One exception: For hygiene reasons, opened or used products cannot be returned for a change of mind. This does not affect your rights if the product is faulty.

Something faulty?

If your item is faulty, please contact us as soon as possible. We’ll provide an appropriate remedy in line with your statutory rights, and we'll cover your return postage on any confirmed fault.

Got the wrong item?

Sorry about that — Send us a photo of the item you received and a photo of the packing slip, making sure the picker/packer details in the top-left are visible, and we’ll aim to respond within 24 hours.

How to return something

1. Tell us your order number and reason and we'll aim to respond within 24 hours 

2. We'll send you a returns form and confirm what to do next.

3. Pop it in the post — securely packed, form included — to the address we give you.

Refunds

Once it's back with us and checked, we'll refund what you paid for the item, straight back to the payment method you used at checkout. If you cancel your order within 14 days of delivery, we’ll also refund the standard delivery charge you paid. If you selected a more expensive delivery option, only the standard delivery cost is refundable.

Refunds are issued within 5 working days. Once the refund has been issued, it may take a few working days to appear in your account, depending on your payment provider

Sale items? Same rights apply — a discount doesn't change your right to return something.

Got a question we haven't answered? contact us— we're happy to help.

Cancellation

If you wish to cancel your order before dispatch, please contact us as soon as possible. Orders may already have been dispatched after 3:00 PM. Please note If your order has already been dispatched, you can still cancel in accordance with your statutory rights. For change-of-mind returns, you may be responsible for the return postage costs as explained in this policy

This policy sits alongside, and doesn't limit, your rights under UK consumer law.