Returns Policy

Last updated: Aug 10th 2026

Not quite right? No problem — here's how to sort it.

Changed your mind?

You've got 30 days from delivery to send it back for a full refund. Just keep it unused, unopened, and in its original packaging (batch codes and all — we need those).

No restocking fees. No hoops. We just ask that you cover return postage, and send it tracked so it doesn't go missing on the way back to us.

One exception: for hygiene reasons, we can't take back anything that's been opened or used — e-liquids, filled pods/tanks, used kits, or unsealed coils and drip tips. Once it's open, it's yours.

Something faulty?

Get in touch any time — we'd rather sort it fast than argue about it. We'll arrange a repair, replacement, or refund, whichever fits best, and we'll cover your return postage on any confirmed fault.

Got the wrong item?

Sorry about that — send us a photo of what you received along with a photo of your receipt (make sure the picker/packer details in the top-left are visible from the packing slip), and we'll get back to you with a fix within 24 hours.

How to return something

1. Tell us — order number and reason, via our contact us page

2. We'll send you a returns form and confirm what to do next.

3. Pop it in the post — securely packed, form included — to the address we give you.

Refunds

Once it's back with us and checked, we'll refund what you paid for the item, straight back to the payment method you used at checkout. If you're returning within your first 14 days, your delivery charge is refunded too.

Refunds are issued within 5 working days. From there, your bank or PayPal usually shows it the same day — occasionally it can take a few working days longer.

Sale items? Same rights apply — a discount doesn't change your right to return something.

Got a question we haven't answered? [insert contact form link here]— we're happy to help.

This policy sits alongside, and doesn't limit, your rights under UK consumer law.