SUPPORT CENTRE

Leaking may occur when the surrounding temperature rises, as heat can thin the e-liquid in your pod and make it more likely to seep from the device. However, what appears to be a leak may also be condensation, which can naturally build up around the airflow area during normal use.

To help prevent this, store your device in a cool, dry place away from direct sunlight and other sources of heat. Avoid leaving it in hot environments, such as a parked car, as temperature changes can increase the likelihood of leaking.

We’re currently working on expanding the nicotine strength options across all flavours in the PRO range.

This could be due to e-liquid entering the charging port, especially after a major leak. Inspect the device and check for a leak. If you find one, do not insert a cable into the charging port. Instead, dispose of the device safely.

If there are no leaks, inspect the charging port and give it a quick clean with a cloth. If the issue persists, dispose of the device safely.

1. Make sure the device is charged.

2. Check all rubber stoppers and stickers have been removed from the pods.

3. Push the 2ml pod and 10ml refill together until they click, then reinsert into the device.

Still not working? Visit Faulty Item Support and send us a short video of the issue plus the batch number.

Remove the rubber stoppers, line up the 2ml pod with the 10ml refill container and push them together until you hear a click. Insert the connected pod into the device and start vaping.

Connect a USB Type-C cable to the charging port. Cables are not included, so use your own. Disconnect once fully charged and avoid overcharging.

A weak flavour, less vapour or a burnt taste usually means the pod is empty and needs replacing. Check the battery first, as a low charge can cause the same symptoms.

Follow the step-by-step video on the NEXiO instructions page.

Make sure the device is charged and the pod is fully seated.

Still not working? Visit Faulty Item Support and send us a short video of the issue plus the batch number.

Connect a USB Type-C cable to the charging port. Cables are not included, so use your own. Disconnect once fully charged and avoid overcharging.

A weak flavour, less vapour or a burnt taste usually means the pod is empty and needs replacing. Check the battery first, as a low charge can cause the same symptoms.